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Terms & Conditions

MyDogStuff – Terms and Conditions

  1. Introduction

These terms and conditions were last updated in May 2021.

These terms and conditions apply to your use of our “website” (Mydogstuff.co.uk) and any product you may purchase from our website or the website of a third party seller. If you do not agree to these terms and conditions, please do not use our website and/or make any purchases from our website.

 

  1. Who we are

We are The Dreamaker Group Ltd , a company registered in England and Wales under company number 12902002, with registered office at 192 Ashburton Road, Hugglescote LE672HD. We trade as “MyDogStuff”.

MyDogStuff is an online shop specialising in air guns and air gun accessories, including pellets. We also provide a marketplace for third-party sellers to advertise and sell their products on our website.

We can be contacted at the following email address: info@mydogstuff.co.uk.

Throughout these terms and conditions, we may refer to ourselves as “we” or “us”.

We may update these terms and conditions from time to time, so please check back regularly to ensure you are aware of the most current terms and conditions that apply to you.

 

  1. Your use of our website

You have permission for temporary use of our website, but we can withdraw or change our service at any time without telling you and without being legally responsible to you.

You must treat all identification codes, passwords, and other security information as confidential. If we think you have failed to keep confidentiality, we are allowed to disable any security information (including your passwords and codes).

If you allow anyone else to use your login details on our website, you must make sure that they read these terms first, and that they follow them.

Only use the website as allowed by law and these terms. If you do not, we may suspend your usage, or stop it completely.

No material on the website is intended to contain advice, and you should not rely on it. We exclude all legal responsibility and costs for reliance placed on the website by anyone.

This website contains hypertext links to websites operated by parties other than MyDogStuff or its associated companies. We do not control such websites and is not responsible for their content. Our inclusion of hypertext links to such websites does not imply any endorsement of the material contained on these websites or of their owners.

By accessing this website, you are deemed to have accepted all of the terms and conditions that apply to its use. We reserve the right to alter these terms and conditions at any time and it is your obligation to check to find out if changes have been made. If you do not agree to obey these terms and conditions, then you must stop using this site immediately. If any of these terms and conditions shall be held to be invalid or unenforceable, it shall not affect the enforceability of any of the remaining provisions.

When Submitting photo’s / Pictures to MyDogstuff for use on our website it will also possible be used on our own Social Media Platforms.

 

  1. The intellectual property contained in our website

All product names mentioned herein are the trademarks of their respective owners. Some documents may contain other proprietary notices and copyright information relating to that document or organisation. You agree that MyDogStuff has not conferred by implication, or otherwise, any licence or right under any patent, trademark, or copyright (except as expressly provided) of MyDogStuff or of any third party.

All rights, including copyright, in the content of these webpages and any photographs that may appear on the website and all database rights in MyDogStuff’ database, are owned or controlled for these purposes by MyDogStuff or the party credited as the poster of the information.

All MyDogStuff trademarks, names, and logos are the proprietary marks of MyDogStuff or its associated companies. All website designs, graphic designs, style templates, icons, HTML codes and all other elements relating to the design, function, or operation of MyDogStuff are the property of MyDogStuff and may not be used in any manner without the express written permission of MyDogStuff. Marks identifying third parties are owned or licensed by those third parties or their associated companies. Nothing in these terms and conditions in any way confers on you any licence or right under any trademarks, names, or logos of MyDogStuff or any third party. All goodwill arising in connection with the name MyDogStuff and the logos for MyDogStuff shall belong to MyDogStuff.

You may view pages within the website and print out a copy of the contents for personal, non-commercial purposes. You may not otherwise copy, reproduce, redistribute, download, adapt or alter any material contained on the MyDogStuff website without our express written permission. This does not apply to downloading targets from our website, which you may use alongside our products, and do not fall within this restriction.

If you breach these terms, you lose your right to use our website, and must destroy or return any copies you have made.

 

  1. Our liability when you use our website

We do not guarantee the accuracy of material on our website.

As far as legally possible, we exclude legal responsibility for the following:

  • Any loss to you arising from your use of our website whether due to inaccuracy, error, omission or any other cause, and whether on the part of us, or their servants or agents, or any other person.
  • Any liability to advertisers, readers and users of any kind
  • Loss of income, profit, business, data, contracts, goodwill or savings

We also exclude, as far as legally possible, all terms and warranties or promises implied by law or by statutes.

We do not exclude legal responsibility for death or personal injury owing to our negligence, or legal responsibility for fraud or fraudulent misrepresentation, or for anything else where exclusion is not allowed by the law.

We assume no responsibility for and disclaim all liability for any errors or omissions on the website or in any other documents or sites which may be referred to or linked to by this website.

The information (text and images) contained on this website is for informational purposes and is published in good faith. Whilst every care has been taken in its preparation, we do not make any warranties nor representations as to its accuracy or reliability. We neither accept nor assume any reliability in relation to the contents of these pages, and they should not be relied upon as accurate. In no event do we accept liability of any description including liability for negligence for any damages whatsoever resulting from loss of use, data or profits arising out of or in connection with the viewing, use or performance of this website or its contents. We do not under any circumstances accept responsibility for the accuracy or otherwise of any advertisement or message published on our website.

The pages contained in this website may contain technical inaccuracies and typographical errors. The information in these pages may be updated from time to time and may, at times, be out of date. We accept neither responsibility for keeping the information in these pages up to date nor liability for any failure to do so.

We may at any time vary the technical specifications of its website (or any part of it) for any reason.

In addition, maintenance on the website will be carried out from time to time, but in doing so we shall attempt to keep the disruption to a minimum.

 

  1. How to behave when using our website

If you do anything which is a criminal offence under a law called the Computer Misuse Act 1990, your right to use the website will end straightaway. We will report you to the relevant authorities and give them your identity.

Examples of computer misuse include introducing viruses, worms, Trojans and other technologically harmful or damaging material.

You must not try to get access to our website or server or any connected database or make any ‘attack’ on the website. We won’t be legally responsible to you for any damage from viruses or other harmful material that you pick up via our website.

You are allowed to make a legal link to our website’s homepage from your website. We can end this permission at any time.

You must not suggest any endorsement by us or association with us unless we agree in writing.

Links from our website to other websites are for information only. We don’t control them and don’t accept responsibility for other websites, or any materials found upon them or any loss you suffer from using them.

 

  1. Making purchases on our website from us

We offer a range of products for sale on our website. These will be as advertised on our website from time to time.

We do our best to ensure that the information on products and services for sale is accurate, however, we cannot guarantee this and are not responsible for any differences in appearance, colour, or texture.

When you place an order on our website, this does not mean that your order is guaranteed. When you place an order, you are making an offer to us to purchase our products or services. Your order is only confirmed when we send you a confirmation email and, at this point, a legal contract is formed between you and us.

We may not be able to accept your order if:

  • The product you have ordered is out of stock
  • There is an issue with your payment
  • There has been a pricing or description error on the website, regarding the product or service
  • We cannot validate who you are

We may change the prices on our website from time to time, without notice to you. We may also discontinue products or services, without any such notice.

Where we have obtained products or services for sale from a third party, they are free to change the specification, availability or pricing of those products or services, and we are not liable for such changes.

When you place an order on our website, and reach the ‘checkout’ stage, you will be advised of delivery timescales. Please note that delivery timescales are estimates only and are not guaranteed delivery times. We are not liable for late deliveries where this is due to the fault, error, or delay of the carrier.

If you wish to cancel an order placed on our website, please contact us immediately to do so. If we have dispatched the order, you will be required to return the order to us (at your cost), and we will then refund the product cost to you.

If we have not dispatched the order, we will do our best to cancel the order before it is dispatched and provide you with a refund. If this is not possible, the process above will apply.

There are certain products sold on our website which may be contrary to the laws and regulations of some countries. By using our website and purchasing from us, you confirm that you are legally permitted to purchase these products in your country of residence. We are not responsible for customs charges, duties, fines or breaches of local law or regulations if you have not adhered to this requirement.

If your order is returned to us by customs authorities or other government authorities, we will refund you the cost of the order (minus delivery charges).

If your order is retained by customs or other officials, we will not provide a refund for the order.

 

  1. Our liability for any products we sell

We are not responsible for any bodily injury, bodily harm, or accidental deaths that occur by misusing any product we sell. Any injury or death occurring from a product purchased from MyDogStuff or its affiliates is the responsibility of the buyer.  Nothing in this clause 8 excludes any liability for death or personal injury caused by negligence.

 

  1. Our refund policy

If you believe you require a refund for any reason you will need to email us at info@MyDogStuff.co.uk  either from the email address you used when you registered your MyDogStuff account or, if you email from a different address, you will be required to include your email receipt. Refunds are granted at MyDogStuff’s discretion and may be applied for at any time. Refunds will be applied to the same card your payment was made on if possible and processed on our next payment run.

 

  1. General

We will not be responsible for failure to provide the goods (or any defect in providing the goods) due to a force majeure event, being any event that occurs outside our reasonable control, including strikes, lock-outs or other industrial action, failure of a service (including telecommunications network), an act of God, war, riot, fire, flood, storm, breakdown of plant or machinery, compliance with a law, rule or governmental order or direction, or default on the part of a supplier or sub-contractor.

These terms and conditions, together with the order confirmation provided by us to you at the time of purchase, shall be the entire agreement between you and us regarding the goods.

You may not, without our prior written consent, assign, transfer or subcontract any obligations under these terms and conditions (although we may do so without your consent).

These terms and conditions do not confer any rights on any third party, and so the Contracts (Rights of Third Parties) act 1999 shall not apply.

If we wish to give you a notice under these terms and conditions, we will send it to the email address you signed up with when you purchased your subscription. If you wish to send us a notice, please email to info@MyDogStuff.co.uk. Notices shall be deemed delivered at the time of transmission. This shall not apply to the service of legal proceedings.

These terms and conditions, and any non-contractual obligations arising hereunder, shall be governed, and construed in accordance with the laws of England and Wales, and the English courts shall have exclusive jurisdiction to deal with any dispute arising hereunder.

Faulty Goods and Exchanges

All products leave our premises in perfect condition. The customer must notify the carrier (or postman) of even the slightest trace of damage (holes, signs of crushing, etc.) to the parcel prior to opening the parcel, and refuse the package if necessary. A new, identical product will then be sent to the customer at no additional charge.

No exchanges can be made at a later time for goods claiming to be damaged during carriage following the opening of the package, without notification at time of reception.

Returns Policy

If you order an item, and it isn’t what you expected, then we’ll happily take most products back (within 14 days from date of receipt) as long as it is in unused, as new condition and in its original packaging. This does some items, such as made-to-order, special ordered items or personal use, we are unable to take the products back. Additionally, cancellations of special order / made to order items may incur a restocking fee. If you have any queries, then please call us to ask for further details.

Please note that ALL non-faulty items must be returned in saleable condition and in all original packaging.

All refunds will be issued within 14 working days of an order being cancelled or items returned.

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